Livestream Terms & Conditions
Please note we wish to have a very fair and very short terms and Conditions with regards to the Livestream of events.
As you are most probably aware sometimes conditions for livestreaming are beyond our control. 4G/5g LTE and WiFi connections change from time to time and location to location.
We have been building a list and can also check with the Telco companies what connections and speeds would be available at what locations.
you can also check for yourself before you book
we can bond up to 5 telco connections such as a Wifi, Ethernet and 3 x 4G LTE and a cable for a stronger faster safer connection.
also please check with any local venues who may be holding your event if it’s possible for your streaming provider (BigSmiles) can utilise the internet from the venue.
(please note: there are some venues that will not allow the use of internet by 3rd party suppliers and that is very sad when the client (you) may be spending quite some cash at the venue. sometimes it is not the Venue owners but sometimes it is just overZelous members of staff ticking boxes.
When you have booked a livestream with Avento / BigSmiles, we will create a web page for you and upload photos and a small bio if you wish for your viewers to experience a great livestream.
are there refunds for Livestream breaks and failures. NO
Do we offer refunds?.
Should the stream break during the event we will work relentlessly to reconnect or create a new stream.
We also record in camera(s) and at the very earliest opportunity edit and upload the camera files to video.
Usually we will upload the edited video within a few hours of the Livestream but please be patient as travel time is a factor.
Even if the stream is a good stream and you are happy we will still replace the Livestream with a much higher quality and cleaner video with a downloadable button for you to keep.
Will we make secondary changes to the video?.
most probably not, our charges are already very low and editing videos takes a lot longer than most people expect or know. but you can always pay.